Latest Past Events

SECAD – Customer Care Session 2 (Half Day)

Customer Care Training This interactive training course will provide participants with practical customer service skills, help them to develop confidence in dealing with consumers and enable participants to tackle challenging situations or problems with ease.  Our industry experts provide effective and professional customer service training that will enhance and provide participants with a greater understanding […]

SECAD – Public Relations Programme 2

  Public Relations – Creating and telling your story for Traditional Media Course Outline Stephen will deliver a public relations course focusing on how to create engaging stories that can be used to get free publicity. Stephen will use case studies from his time at both Fota Wildlife Park and Cork’s RedFM which were a […]

SECAD – Instagram Marketing (Half Day)

Course Objectives:  To provide the participant with the skills, tools and knowledge to be able to use Instagram effectively in their tourism business. To understand how tourists are using Instagram for inspiration and how they can gain new customers using Instagram.   Outcomes:  All participants will   Have an Instagram Business Account for their business and an Instagram strategy […]

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