- This event has passed.
Event Series:
Customer Care in the COVID Era Programme
Customer Care in the COVID Era Programme
October 22, 2020 @ 10:00 am - 12:00 pm
Course Length: 3 x 2hr Online Training using Zoom PLUS follow on 1 to 1 support.
Trainer: The Food Safety Company
Fee: Free
Book to register: info@secad.ie with name, business, location, email address and telephone number
Objectives: This programme is designed to develop the participants’ skills and behaviours to offer exceptional customer service during the current coronavirus era.
7th October (10am – 12pm)
Module 1: Customer Care Basic Guidelines & Managing Compliance
- Identify the key principles of Customer Care
- Know the importance of Customer Care
- Identify what is important from the customers perspective
- How to effectively manage complaints
- How to communicate more effectively
- Preparing for excellent customer care
14th October (10am – 12pm)
Module 2: Customer Service & COVID-19 ERA
- Roles and responsibilities of the COVID-19 Lead Representative
- Safely adapting and maintaining the premises
- Checklist and maintaining customer standards
- Dealing with a suspected case of COVID-19 considering Customer Care
- Minimising spread of COVID-19 transmission whilst maintaining Customer care standards
22nd October (10am – 12pm)
Module 3: Customer Care & Re-opening Safely
- COVID-19 Safety Policy
- How to protect customers when re-opening (retailers, bars, cafes, restaurants, hotels)
- Guidelines for ensuring customer care post Covid-19
- Improving customer experience during COVID-19
