Course Length: 3 x 2hr Online Training using Zoom PLUS follow on 1 to 1 support.
Trainer: The Food Safety Company
Fee: Free
Book to register: info@secad.ie with name, business, location, email address and telephone number

Objectives: This programme is designed to develop the participants’ skills and behaviours to offer exceptional customer service during the current coronavirus era.

7th October (10am – 12pm)

Module 1: Customer Care Basic Guidelines & Managing Compliance

• Identify the key principles of Customer Care
• Know the importance of Customer Care
• Identify what is important from the customers perspective
• How to effectively manage complaints
• How to communicate more effectively
• Preparing for excellent customer care

14th October (10am – 12pm)

Module 2: Customer Service & COVID-19 ERA

• Roles and responsibilities of the COVID-19 Lead Representative
• Safely adapting and maintaining the premises
• Checklist and maintaining customer standards
• Dealing with a suspected case of COVID-19 considering Customer Care
• Minimising spread of COVID-19 transmission whilst maintaining Customer care standards

22nd October (10am – 12pm)

Module 3: Customer Care & Re-opening Safely

• COVID-19 Safety Policy
• How to protect customers when re-opening (retailers, bars, cafes, restaurants, hotels)
• Guidelines for ensuring customer care post Covid-19
• Improving customer experience during COVID-19